Public Safety Dispatcher/Dispatcher Trainee
2.
3 Colusa, CA Colusa, CA Full-time Full-time $42,672 - $83,268 a year $42,672 - $83,268 a year 5 days ago 5 days ago 5 days ago Definition & Distinguishing Characteristics The Colusa County Sheriff's Office seeks a Dispatcher/ Dispatcher Trainee to join our amazing team and make a meaningful impact on the community we serve.
In this position you will be preforming a variety of dispatching duties for emergency and non-emergency calls; dispatches necessary units to calls for service; and operates a variety of communication equipment including radio, telephone, and computer systems; performs a variety of general support duties related to dispatch activities including jail detention duties, record keeping, typing and filing.
The Ideal Candidate The Sheriff's Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment.
The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task.
Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process:
Applications will be accepted until January 22, 2024 Post Entry-Level Dispatcher Selection Test will tentatively be held on February 1st, 2024 Oral Interviews tentatively scheduled for the week of February 12, 2024 Background Investigation and Psychological Exam Medical Exam WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY:
Work/life balance Fun & dedicated staff with a family atmosphere! Rewarding work.
Colusa is a safe community.
You will have the satisfaction of knowing that your work contributes to keep it that way.
Competitive salary commensurate with education & experience Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! (After 5 years of service.
) What are the benefits? A job with WORK-LIFE BALANCE Amazing health care BENEFITS at NO COST to you A LIFETIME PAYCHECK Vacation Parity! PAID vacation, PAID holidays off, and PAID leave if you get sick A beautiful, safe community in which to work and serve A caring, empathetic, & fun work family that you will be welcomed into - where we work hard, but play hard, too! Authentically kind and engaged leadership who truly enjoy developing staff If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting.
Unless you choose a premium health care plan.
As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life.
Previous service with a public agency counts towards vacation accrual at Colusa County.
A public agency includes cities, counties, districts, military and similar entities.
To learn more about vacation parity please see our benefit summary.
Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff.
As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision.
Dispatcher Receives general supervision from supervisory and managerial staff.
EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES -Important responsibilities and duties may include, but are not limited to, the following:
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for the Williams Fire Department, the Colusa Municipal Fire Department; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use a teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property and driver's license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and booking as necessary.
Prepare, process and file civil papers including court summons, complaints, notices, claims, orders and subpoenas.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to appropriate parties including the District Attorney, Probation Officers, and the Superior Court.
Receive applications for various permits including gun registration; fingerprint the public needing fingerprints for licenses and employment; collect fees for services.
Assist Department staff and the public in person and by phone; mail reports requested by outside agencies; provide general information regarding Department activities, policies, and procedures.
Qualifications The following generally describes the knowledge and ability required to enter the job and/or learn within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Modern office procedures, methods and computer equipment.
English usage, spelling, grammar, and punctuation.
Business letter writing and basic report preparation.
Principles and procedures of record-keeping security, dissemination and reporting.
Basic arithmetic.
In addition to the above, Dispatcher requires knowledge of:
Techniques of questioning for both emergency and non-emergency calls.
Ability to:
Type 35 wpm Learn to work under pressure, exercise good judgment and make sound decisions in emergency situations.
Learn to react calmly and effectively to emergency situations.
Learn to establish priorities during emergency situations.
Learn geographic features and streets within the area served.
Learn standard of radio telecommunications receiving and transmitting procedures, rules and equipment.
Learn policies, procedures and terminology of law enforcement.
Learn methods and procedures of dispatching.
Learn and apply standard dispatching procedures and rules.
Effectively communicate and elicit information from upset irate citizens.
Perform a variety of office duties as assigned.
Maintain files and records.
Perform arithmetic calculations.
Respond to requests and inquiries from the general public.
Understand and follow oral and written instructions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
In addition to the above, Dispatcher requires the ability to:
Work independently in the absence of supervision.
Instruct new employees in public safety dispatch procedures, policies and techniques.
Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
Experience:
Dispatcher Trainee:
Some clerical experience.
Dispatcher:
One year of responsible clerical experience preferably including frequent public contact.
Training:
Equivalent to the completion of the twelfth grade.
License/Certificate or Other Requirement Dispatcher Trainee:
Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire.
Dispatcher:
Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score.
Supplemental Information Typical Working Conditions Dispatch center environment; works with computers and dispatch radios; exposure to noise, electrical energy, unusual fatigue factors and emergency and stressful situations.
Physical Requirements Physical:
Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours.
Vision:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:
Hear in the normal audio range with or without correction.
Salary Ranges:
Dispatcher Trainee:
$3,556 - $5,837 Dispatcher:
$4,231 - $6,939 Colusa County is an Equal Opportunity Employer and provides reasonable accommodation to qualified individuals with disabilities in compliance with the Americans with Disabilities Act.
All employees are designated Disaster Service Workers and are required to complete related training and report for work during emergencies.
Resumes are encouraged as attachments, but the online application must be completed in full.
Meeting the requirements does not guarantee selection in the examination process.
The information in this job bulletin is not a contract.
Colusa County does not reimburse travel expenses for employment applications.
The county participates in E-Verify.
Retirees may be subject to hiring restrictions according to Government Code Section 21221 (h) and 21224 for California Public Sector Pension Plan Retirees.
Colusa County offers an excellent benefit package.
For a summary of benefits, please click here:
2023 Benefit Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Colusa, CA Colusa, CA Full-time Full-time $42,672 - $83,268 a year $42,672 - $83,268 a year 5 days ago 5 days ago 5 days ago Definition & Distinguishing Characteristics The Colusa County Sheriff's Office seeks a Dispatcher/ Dispatcher Trainee to join our amazing team and make a meaningful impact on the community we serve.
In this position you will be preforming a variety of dispatching duties for emergency and non-emergency calls; dispatches necessary units to calls for service; and operates a variety of communication equipment including radio, telephone, and computer systems; performs a variety of general support duties related to dispatch activities including jail detention duties, record keeping, typing and filing.
The Ideal Candidate The Sheriff's Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment.
The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task.
Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process:
Applications will be accepted until January 22, 2024 Post Entry-Level Dispatcher Selection Test will tentatively be held on February 1st, 2024 Oral Interviews tentatively scheduled for the week of February 12, 2024 Background Investigation and Psychological Exam Medical Exam WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY:
Work/life balance Fun & dedicated staff with a family atmosphere! Rewarding work.
Colusa is a safe community.
You will have the satisfaction of knowing that your work contributes to keep it that way.
Competitive salary commensurate with education & experience Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! (After 5 years of service.
) What are the benefits? A job with WORK-LIFE BALANCE Amazing health care BENEFITS at NO COST to you A LIFETIME PAYCHECK Vacation Parity! PAID vacation, PAID holidays off, and PAID leave if you get sick A beautiful, safe community in which to work and serve A caring, empathetic, & fun work family that you will be welcomed into - where we work hard, but play hard, too! Authentically kind and engaged leadership who truly enjoy developing staff If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting.
Unless you choose a premium health care plan.
As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life.
Previous service with a public agency counts towards vacation accrual at Colusa County.
A public agency includes cities, counties, districts, military and similar entities.
To learn more about vacation parity please see our benefit summary.
Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff.
As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision.
Dispatcher Receives general supervision from supervisory and managerial staff.
EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES -Important responsibilities and duties may include, but are not limited to, the following:
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for the Williams Fire Department, the Colusa Municipal Fire Department; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use a teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property and driver's license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and booking as necessary.
Prepare, process and file civil papers including court summons, complaints, notices, claims, orders and subpoenas.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to appropriate parties including the District Attorney, Probation Officers, and the Superior Court.
Receive applications for various permits including gun registration; fingerprint the public needing fingerprints for licenses and employment; collect fees for services.
Assist Department staff and the public in person and by phone; mail reports requested by outside agencies; provide general information regarding Department activities, policies, and procedures.
Qualifications The following generally describes the knowledge and ability required to enter the job and/or learn within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Modern office procedures, methods and computer equipment.
English usage, spelling, grammar, and punctuation.
Business letter writing and basic report preparation.
Principles and procedures of record-keeping security, dissemination and reporting.
Basic arithmetic.
In addition to the above, Dispatcher requires knowledge of:
Techniques of questioning for both emergency and non-emergency calls.
Ability to:
Type 35 wpm Learn to work under pressure, exercise good judgment and make sound decisions in emergency situations.
Learn to react calmly and effectively to emergency situations.
Learn to establish priorities during emergency situations.
Learn geographic features and streets within the area served.
Learn standard of radio telecommunications receiving and transmitting procedures, rules and equipment.
Learn policies, procedures and terminology of law enforcement.
Learn methods and procedures of dispatching.
Learn and apply standard dispatching procedures and rules.
Effectively communicate and elicit information from upset irate citizens.
Perform a variety of office duties as assigned.
Maintain files and records.
Perform arithmetic calculations.
Respond to requests and inquiries from the general public.
Understand and follow oral and written instructions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
In addition to the above, Dispatcher requires the ability to:
Work independently in the absence of supervision.
Instruct new employees in public safety dispatch procedures, policies and techniques.
Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
Experience:
Dispatcher Trainee:
Some clerical experience.
Dispatcher:
One year of responsible clerical experience preferably including frequent public contact.
Training:
Equivalent to the completion of the twelfth grade.
License/Certificate or Other Requirement Dispatcher Trainee:
Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire.
Dispatcher:
Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score.
Supplemental Information Typical Working Conditions Dispatch center environment; works with computers and dispatch radios; exposure to noise, electrical energy, unusual fatigue factors and emergency and stressful situations.
Physical Requirements Physical:
Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours.
Vision:
See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:
Hear in the normal audio range with or without correction.
Salary Ranges:
Dispatcher Trainee:
$3,556 - $5,837 Dispatcher:
$4,231 - $6,939 Colusa County is an Equal Opportunity Employer and provides reasonable accommodation to qualified individuals with disabilities in compliance with the Americans with Disabilities Act.
All employees are designated Disaster Service Workers and are required to complete related training and report for work during emergencies.
Resumes are encouraged as attachments, but the online application must be completed in full.
Meeting the requirements does not guarantee selection in the examination process.
The information in this job bulletin is not a contract.
Colusa County does not reimburse travel expenses for employment applications.
The county participates in E-Verify.
Retirees may be subject to hiring restrictions according to Government Code Section 21221 (h) and 21224 for California Public Sector Pension Plan Retirees.
Colusa County offers an excellent benefit package.
For a summary of benefits, please click here:
2023 Benefit Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
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