Eligibility Specialist I-County Promotional Only
2.
3 Full-time 9 hours ago Full Job Description Definition & Distinguishing Characteristics The County of Colusa Department of Health & Human Services seeks Eligibility Specialists I to join our amazing team and make a meaningful impact on the community we serve.
As an Eligibility Specialist you will get the opportunity to review and determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.
Eligibility Specialists are expected to handle a high volume of work which is deadline driven.
Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from clients.
We are looking for individuals who understand that the actions they take in their role as an Eligibility Specialist affect the lives of clients and their families.
CONTROVERSIAL ISSUES As an Eligibility Specialist you may be required to take actions that conflict with your own values.
An Eligibility Specialist must be able to accept clients' differences and interact with them in a non-judgmental manner.
Some of the controversial issues encountered in an Eligibility Specialist environment include:
Granting Medi-Cal for clients requesting abortions Granting Medi-Cal to minors without their parent's knowledge Clients with AIDS and other communicable diseases Clients who have substance abuse dependency Clients who are domestic violence victims Clients who are mentally ill Clients with felony convictions Homeless individuals and families Elderly and/or disabled clients placed in long-term care facilities Mandatory report of child and adult abuse Clients whose life style, culture and/or values may be significantly different than your own This recruitment is currently open for Colusa County employees only.
After February 28, it may be opened to the public.
WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY:
Work/life balance Flex work schedules Fun and dedicated staff with a family atmosphere! Challenging but rewarding work.
Your work helps strengthen our community Competitive salary commensurate with education and experience.
The salary range is $3,079 to $5,060 per month Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! Colusa County's residents enjoy the best of both worlds:
ready access to major metropolitan areas while taking advantage of affordable housing associated with the area's friendly, small-town environment The region is blessed with sweeping mountain vistas, open space, and clear skies Did we mention? No traffic! The only downside to this is that you will need to come up with a difference excuse if you are running late :
-) If you are a dedicated professional looking for career advancement and ready to make a difference in our community, don't miss this great opportunity and APPLY today! Confidence can sometimes hold us back from applying for a job.
But we'll let you in on a secret:
there's no such thing as a 'perfect' candidate.
Colusa County is a place where everyone can grow.
So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
ABOUT THE COUNTY Nestled in the heart of the Sacramento Valley, the County of Colusa is a safe and vibrant community rich in history and tradition, and offering a wonderful environment in which to live, work and play.
The County, with approximately 22,000 residents, includes two incorporated cities:
Colusa, which is the county seat, and Williams.
The local economy is largely agriculturally based, producing crops valued at more than $900 million each year and exporting farm commodities throughout the United States and over seventy countries worldwide.
Colusa is centrally located approximately 60 miles north of Sacramento.
Interstate 5 offers a north / south route through the county.
Our location is approximately:
2.
5 hours from Lake Tahoe 1 hour from downtown Sacramento 3 hours from the Fort Bragg-Mendocino coastline 2 hours from San Francisco 1.
5 hours to Redding 80 minutes from Napa/Sonoma Wine Country County government business is still conducted within the historic courthouse which was built in 1861 and has operated continuously ever since.
The County's annual General Fund budget is roughly $39 million; the total budget is approximately $137 million.
The workforce is comprised of approximately 400 full-time equivalent positions.
Colusa County also offers many diverse outdoor recreational opportunities and is considered to be a sportsman's paradise.
The Sacramento River meanders through the County.
Portions of five national protected areas are located within the county:
Butte Sink Wildlife Refuge, Colusa National Wildlife Refuge, Delevan National Wildlife Refuge, Mendocino National Forest, and Sacramento National Wildlife Refuge.
Recreational opportunities such as hiking, bird watching, camping, and water sports abound.
The Sacramento River and local lakes, offer world-class fishing.
Take a break from the hustle and bustle of city life and come work for Colusa County! Supervision & Examples of Duties DEFINITION Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.
Working under close supervision, Eligibility Specialist I is the entry/trainee level in the Eligibility Specialist series.
Employees in this class receive in-service training and are given detailed instructions in the performance of routine duties related to eligibility for public assistance programs and caseload administration.
As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.
Employees are expected to promote to Eligibility Specialist II after one year of satisfactory performance at the trainee level.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Eligibility Specialist I/II classification receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.
EXAMPLES OF DUTIES Duties may include, but are not limited to, the following.
For Eligibility Specialist I, duties are performed at the trainee level:
Performs interactive interviews to elicit eligibility information and identify need for public assistance programs and services.
Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs.
Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation.
Ensures accuracy and completion of application and declaration forms.
Resolves discrepancies by securing documentation, medical records, and confirmation from other agencies.
Initiates a total-household assistance case.
Enters and retrieves numerical and narrative data, and issues benefits from an automated computer system.
Reads and interprets computer printouts and information on computer screens.
Prepares correspondence and reports.
Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.
Performs related duties as assigned.
Qualifications EMPLOYMENT STANDARDS Knowledge of:
Note:
The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
General goals and purpose of public social services programs.
Techniques of interviewing and information gathering.
Computer terminology and computer keyboard arrangement.
Modern office practices, methods, and procedures.
Basic record keeping practices and procedures.
Basic mathematics.
Ability to:
Apply the policies, procedures, and programs of the County Social Services Department.
Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.
Identify available resources, and communicate with others to obtain and verify information concerning eligibility.
Use fact finding techniques and perform in-depth and interactive interviewing.
Determine appropriate course of action in emergency situations.
Make referrals to appropriate agencies and social service programs.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter data accurately into a computerized system.
Navigate through computer screens and complete and review basic computer documents and other forms.
Identify when computer output is incorrect and make corrections.
Process cases manually as required.
Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives.
Perform a variety of mathematical computations accurately and rapidly.
Prepare, clear, concise, and accurate records and reports.
Explain complex rules and programs so they can be understood by people of diverse socio-economic and cultural backgrounds.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
MINIMUM QUALIFICATIONS Two years of experience performing clerical duties; OR One year of experience determining eligibility for loans, financial assistance, unemployment, or veterans benefits, or publicly or privately funded health, counseling or social services, OR Completion of 60 semester or 90 quarter college units.
Some positions may require possession of special language and culture skills as a bona fide qualifications standard.
In these cases, candidates must demonstrate that they possess the required skills.
Supplemental Information OTHER INFORMATION Some positions in this classification may require possession of a valid California driver's License.
Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County.
Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
Nature of work The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs.
Eligibility work is performed in an office environment, not in the field, and includes processing of a broad range of paperwork and entering information into a computer-based eligibility system with very time sensitive agency and legal deadlines.
Individuals with bank teller experience are often well suited to Eligibility Specialist positions, as are those who have determined eligibility for loans, etc.
Typical duties of an Eligibility Specialist include:
Acting as the first contact for individuals seeking public assistance.
Interviewing applicants and recipients (clients) to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance.
This often requires obtaining information in difficult and/or emotional situations on issues such as earnings and financial obligations and/or parental status and living arrangements and maintaining control of the interview if the client becomes hostile or angry over the interview questions.
Learning numerous state and federal program regulations and specific county practices through intensive training prior to full case assignment and ongoing training thereafter.
The work of an Eligibility Specialist is highly regulation driven with ongoing reliance on regulations.
Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
Explaining program benefits, requirements and procedures, including eligibility factors, to public assistance clients.
In some cases, visiting clients in their homes for the purpose of obtaining and verifying information.
Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where fraud is suspected.
Advising clients of deadlines, timeframes, and necessary actions to be taken.
Working with clients who often do not take the necessary actions within the required timeframe.
Establishing and maintaining multiple case files through regular updating and review.
Documenting all communications and contacts with clients.
Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
Preparing system generated documents necessary to initiate, continue, and/or modify public assistance.
Computing and authorizing grant amounts based on financial and family status.
Computing CalWORK's budgets, Medi-Cal budgets, General Assistance budgets, and Food Stamps in order to calculate grants.
Reviewing and explaining to clients public assistance amounts and authorizing payment of monthly benefits.
Providing information and making routine referrals to resources available through the County and within the community for clients desiring or needing services.
In some cases, Eligibility Specialist's also refer clients to and communicate with Social Workers and other staff to coordinate family services.
Note:
An Eligibility Specialist's responsibilities do not include social service casework.
An Eligibility Specialist is not responsible for working with clients to attempt to resolve their personal or social problems.
Keeping up to date on changes in rules, laws, procedures, etc.
that affect processing timelines.
Eligibility Specialists are expected to handle a high volume of work which is deadline driven.
Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from clients.
It is important to understand that the actions you take as an Eligibility Specialist affect the lives of clients and their families.
The County of Colusa is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities.
Colusa County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.
Colusa County offers an excellent benefit package.
For a summary of benefits, please click here:
2023 Benefit Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Full-time 9 hours ago Full Job Description Definition & Distinguishing Characteristics The County of Colusa Department of Health & Human Services seeks Eligibility Specialists I to join our amazing team and make a meaningful impact on the community we serve.
As an Eligibility Specialist you will get the opportunity to review and determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.
Eligibility Specialists are expected to handle a high volume of work which is deadline driven.
Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from clients.
We are looking for individuals who understand that the actions they take in their role as an Eligibility Specialist affect the lives of clients and their families.
CONTROVERSIAL ISSUES As an Eligibility Specialist you may be required to take actions that conflict with your own values.
An Eligibility Specialist must be able to accept clients' differences and interact with them in a non-judgmental manner.
Some of the controversial issues encountered in an Eligibility Specialist environment include:
Granting Medi-Cal for clients requesting abortions Granting Medi-Cal to minors without their parent's knowledge Clients with AIDS and other communicable diseases Clients who have substance abuse dependency Clients who are domestic violence victims Clients who are mentally ill Clients with felony convictions Homeless individuals and families Elderly and/or disabled clients placed in long-term care facilities Mandatory report of child and adult abuse Clients whose life style, culture and/or values may be significantly different than your own This recruitment is currently open for Colusa County employees only.
After February 28, it may be opened to the public.
WHY I SHOULD CHOOSE TO WORK FOR COLUSA COUNTY:
Work/life balance Flex work schedules Fun and dedicated staff with a family atmosphere! Challenging but rewarding work.
Your work helps strengthen our community Competitive salary commensurate with education and experience.
The salary range is $3,079 to $5,060 per month Excellent benefit package, including fully PAID health insurance and a generous retirement benefit (3% @ 60 for Classic Members or 2% @ 62 for New Members); that means a lifetime paycheck upon retirement! Colusa County's residents enjoy the best of both worlds:
ready access to major metropolitan areas while taking advantage of affordable housing associated with the area's friendly, small-town environment The region is blessed with sweeping mountain vistas, open space, and clear skies Did we mention? No traffic! The only downside to this is that you will need to come up with a difference excuse if you are running late :
-) If you are a dedicated professional looking for career advancement and ready to make a difference in our community, don't miss this great opportunity and APPLY today! Confidence can sometimes hold us back from applying for a job.
But we'll let you in on a secret:
there's no such thing as a 'perfect' candidate.
Colusa County is a place where everyone can grow.
So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
ABOUT THE COUNTY Nestled in the heart of the Sacramento Valley, the County of Colusa is a safe and vibrant community rich in history and tradition, and offering a wonderful environment in which to live, work and play.
The County, with approximately 22,000 residents, includes two incorporated cities:
Colusa, which is the county seat, and Williams.
The local economy is largely agriculturally based, producing crops valued at more than $900 million each year and exporting farm commodities throughout the United States and over seventy countries worldwide.
Colusa is centrally located approximately 60 miles north of Sacramento.
Interstate 5 offers a north / south route through the county.
Our location is approximately:
2.
5 hours from Lake Tahoe 1 hour from downtown Sacramento 3 hours from the Fort Bragg-Mendocino coastline 2 hours from San Francisco 1.
5 hours to Redding 80 minutes from Napa/Sonoma Wine Country County government business is still conducted within the historic courthouse which was built in 1861 and has operated continuously ever since.
The County's annual General Fund budget is roughly $39 million; the total budget is approximately $137 million.
The workforce is comprised of approximately 400 full-time equivalent positions.
Colusa County also offers many diverse outdoor recreational opportunities and is considered to be a sportsman's paradise.
The Sacramento River meanders through the County.
Portions of five national protected areas are located within the county:
Butte Sink Wildlife Refuge, Colusa National Wildlife Refuge, Delevan National Wildlife Refuge, Mendocino National Forest, and Sacramento National Wildlife Refuge.
Recreational opportunities such as hiking, bird watching, camping, and water sports abound.
The Sacramento River and local lakes, offer world-class fishing.
Take a break from the hustle and bustle of city life and come work for Colusa County! Supervision & Examples of Duties DEFINITION Determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services; and performs related work as required.
Working under close supervision, Eligibility Specialist I is the entry/trainee level in the Eligibility Specialist series.
Employees in this class receive in-service training and are given detailed instructions in the performance of routine duties related to eligibility for public assistance programs and caseload administration.
As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.
Employees are expected to promote to Eligibility Specialist II after one year of satisfactory performance at the trainee level.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Eligibility Specialist I/II classification receive supervision from an Eligibility Supervisor and may receive lead direction from an Eligibility Specialist III.
EXAMPLES OF DUTIES Duties may include, but are not limited to, the following.
For Eligibility Specialist I, duties are performed at the trainee level:
Performs interactive interviews to elicit eligibility information and identify need for public assistance programs and services.
Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs.
Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation.
Ensures accuracy and completion of application and declaration forms.
Resolves discrepancies by securing documentation, medical records, and confirmation from other agencies.
Initiates a total-household assistance case.
Enters and retrieves numerical and narrative data, and issues benefits from an automated computer system.
Reads and interprets computer printouts and information on computer screens.
Prepares correspondence and reports.
Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.
Performs related duties as assigned.
Qualifications EMPLOYMENT STANDARDS Knowledge of:
Note:
The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
General goals and purpose of public social services programs.
Techniques of interviewing and information gathering.
Computer terminology and computer keyboard arrangement.
Modern office practices, methods, and procedures.
Basic record keeping practices and procedures.
Basic mathematics.
Ability to:
Apply the policies, procedures, and programs of the County Social Services Department.
Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.
Identify available resources, and communicate with others to obtain and verify information concerning eligibility.
Use fact finding techniques and perform in-depth and interactive interviewing.
Determine appropriate course of action in emergency situations.
Make referrals to appropriate agencies and social service programs.
Detect and evaluate potential fraudulent situations.
Analyze and interpret written, numerical, and verbal data from various sources.
Enter data accurately into a computerized system.
Navigate through computer screens and complete and review basic computer documents and other forms.
Identify when computer output is incorrect and make corrections.
Process cases manually as required.
Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives.
Perform a variety of mathematical computations accurately and rapidly.
Prepare, clear, concise, and accurate records and reports.
Explain complex rules and programs so they can be understood by people of diverse socio-economic and cultural backgrounds.
Establish and maintain cooperative working relationships with the public and staff.
Use computers and related software packages.
Follow written and oral directions and instructions.
MINIMUM QUALIFICATIONS Two years of experience performing clerical duties; OR One year of experience determining eligibility for loans, financial assistance, unemployment, or veterans benefits, or publicly or privately funded health, counseling or social services, OR Completion of 60 semester or 90 quarter college units.
Some positions may require possession of special language and culture skills as a bona fide qualifications standard.
In these cases, candidates must demonstrate that they possess the required skills.
Supplemental Information OTHER INFORMATION Some positions in this classification may require possession of a valid California driver's License.
Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County.
Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
Nature of work The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs.
Eligibility work is performed in an office environment, not in the field, and includes processing of a broad range of paperwork and entering information into a computer-based eligibility system with very time sensitive agency and legal deadlines.
Individuals with bank teller experience are often well suited to Eligibility Specialist positions, as are those who have determined eligibility for loans, etc.
Typical duties of an Eligibility Specialist include:
Acting as the first contact for individuals seeking public assistance.
Interviewing applicants and recipients (clients) to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance.
This often requires obtaining information in difficult and/or emotional situations on issues such as earnings and financial obligations and/or parental status and living arrangements and maintaining control of the interview if the client becomes hostile or angry over the interview questions.
Learning numerous state and federal program regulations and specific county practices through intensive training prior to full case assignment and ongoing training thereafter.
The work of an Eligibility Specialist is highly regulation driven with ongoing reliance on regulations.
Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
Explaining program benefits, requirements and procedures, including eligibility factors, to public assistance clients.
In some cases, visiting clients in their homes for the purpose of obtaining and verifying information.
Determining program eligibility in accordance with current regulations using the computer-based eligibility system.
Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed.
Reporting cases where fraud is suspected.
Advising clients of deadlines, timeframes, and necessary actions to be taken.
Working with clients who often do not take the necessary actions within the required timeframe.
Establishing and maintaining multiple case files through regular updating and review.
Documenting all communications and contacts with clients.
Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
Preparing system generated documents necessary to initiate, continue, and/or modify public assistance.
Computing and authorizing grant amounts based on financial and family status.
Computing CalWORK's budgets, Medi-Cal budgets, General Assistance budgets, and Food Stamps in order to calculate grants.
Reviewing and explaining to clients public assistance amounts and authorizing payment of monthly benefits.
Providing information and making routine referrals to resources available through the County and within the community for clients desiring or needing services.
In some cases, Eligibility Specialist's also refer clients to and communicate with Social Workers and other staff to coordinate family services.
Note:
An Eligibility Specialist's responsibilities do not include social service casework.
An Eligibility Specialist is not responsible for working with clients to attempt to resolve their personal or social problems.
Keeping up to date on changes in rules, laws, procedures, etc.
that affect processing timelines.
Eligibility Specialists are expected to handle a high volume of work which is deadline driven.
Applicants must be able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from clients.
It is important to understand that the actions you take as an Eligibility Specialist affect the lives of clients and their families.
The County of Colusa is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities.
Colusa County encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.
Colusa County offers an excellent benefit package.
For a summary of benefits, please click here:
2023 Benefit Summary.
Estimated Salary: $20 to $28 per hour based on qualifications.
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